UPDATE: Phone outage hits Richland County 911 service, and others

UPDATE: It appears all services have been restored as of Thursday (4/10) morning. Please see article for complete timeline.

RICHLAND CENTER, Wis (WRCO / WRCE) – The Richland County area is again experiencing a partial to full phone outage, suspected of affecting several entities. Outages have been confirmed at the Richland County Sheriff’s Office and the Ithaca School District.

The Richland County Sheriff’s Office 911 lines are currently down due to an area outage.  This is also affecting our general phone line from certain cell phone carriers.  The backup phone number for the Sheriff’s Office is 608-475-4451 – please use this number if you are unable to get through to the general number.

The Ithaca School District is affected by a PARTIAL outage. Ithaca can call and receive calls from landlines, but cannot call or receive calls from cell phones. If you need to reach Ithaca and are unable to by phone, please email [email protected] or [email protected]

*EDIT TO ADD AT 1:05P

According to a release from LaValle Telephone Co-Op:

What is suspected, is that Frontier has some sort of outage around Madison-Sun Prairie-Dodgeville areas. There is still no estimated time on the fix because we can’t get a hold of anyone at Frontier to confirm if fiber cut or equipment issue.

NOTICE: If you are experiencing issues with your cell phone, calling or receiving, it’s most likely due to a Fiber cut between Boaz and Madison. Depending on the route it takes, it may or may not work, most likely, MAY NOT work at the moment. We are told it’s being worked on but do not have an estimated time currently.

PLEASE SHARE with your friends/neighbors.

*EDIT TO ADD @ 1:58p

Th Weston School District is also experiencing phone line issues and are currently working on a resolution. If you are unable to reach their offices for time sensitive issues (ie student pick up/bus changes) please email [email protected].

*EDIT TO ADD @ 5:15 4/10

From an early morning release from the Richland County Sheriff’s department.

UPDATE

As of the morning of Thursday 4/10/25 the 911 system and phones lines have been restored and are functioning properly.

*EDIT TO ADD @ 5:35 4/10

The Ithaca School District is reporting services have been restored to normal.

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